Commerce Ministry activates complaints service for e-platform disputes
The Ministry of Commerce and Industry has activated a new service allowing customers to submit complaints over transactions with providers of electronic platforms and applications, coinciding with the implementation of Ministerial Resolution No. 109 of 2026.
The ministry said the service is designed to regulate the relationship between customers and electronic platform and application providers while speeding up the review and resolution of complaints in line with approved procedures.
Customers can access the service through the Commercial Control Portal, where they can submit complaints related to transactions with electronic platforms and applications. A specialized committee will examine complaints and disputes arising between customers and service providers and take the necessary measures in accordance with the applicable regulations.
The ministry said the new mechanism is intended to provide a clear framework for handling disputes and ensure that complaints are dealt with through established procedures.
