Passenger rights take center stage as Kuwait cracks down on airlines, travel agencies
PACA enforces strict penalties to protect passenger rights
The Public Authority of Civil Aviation announced that its Complaints and Arbitration Committee convened its sixth meeting of 2026 to review grievances filed by travelers, as well as violations recorded by air transport market inspectors against travel agencies and airlines operating in Kuwait.
The meeting was chaired by Abdullah Al-Rajhi, Chairman of the Committee, and attended by members representing relevant government entities.
Committee rapporteur Hamad Al-Aradah stated that all complaints and violations referred to the panel were examined to determine appropriate legal action, following breaches of laws and circulars issued by the Authority governing the air transport market.
Each case was assessed individually, alongside findings from inspection campaigns aimed at ensuring compliance by market operators, reports Al-Jarida daily.
The session concluded with penalties imposed on entities found in violation of applicable regulations, decisions, and directives. Remaining cases will be reviewed in subsequent periodic meetings.
Al-Aradah added that the Committee Chairman stressed the need for strict adherence to all regulatory frameworks governing Kuwait’s air transport sector, affirming that there will be zero tolerance for non-compliance.
He underscored the Authority’s commitment to safeguarding passenger rights, warning that penalties will be escalated for violations of Circular No. (2026/12), which regulates the refund of airline tickets and hotel bookings.
He also highlighted the importance of continued cooperation by market participants with passengers, particularly in facilitating refunds during the current period.
