MOI steps up efforts to improve public services and accelerate procedures

The Assistant Undersecretary for Supporting Security Services, Major General Ali Musfer Al-Adwani, held a meeting with a number of sector heads to review work progress and examine mechanisms for improving the quality of services provided to citizens and residents.

During the meeting, Major General Al-Adwani was briefed on the most notable achievements of the relevant sectors, particularly in developing service procedures, facilitating transactions and reducing processing times, in line with efforts to meet public expectations and enhance satisfaction, reports Al-Rai daily.

The discussions also addressed ways to develop work mechanisms to improve the beneficiary experience and strengthen coordination among service sectors, ensuring the delivery of more efficient and effective services in accordance with the highest approved standards.

Major General Al-Adwani stressed the importance of advancing public services on technical and technological levels by expanding electronic services and adopting smart systems, noting that this approach contributes to raising service quality and accelerating completion rates.

At the conclusion of the meeting, he emphasized the need to place public service at the top of priorities and to continue developing the supporting security services system in a manner that reflects the civilized image of the Ministry of Interior and strengthens public confidence.