Qatar penalises Talabat with service suspension for one week
The company was penalised for ‘displaying or describing goods with false or misleading information, deceiving consumers, and unlawfully obtaining their money.’
Qatar’s Ministry of Commerce and Industry has imposed a one-week suspension on Talabat services for repeated breaches of consumer protection laws and misleading practices, Gulf News reported.
The ministry said the company violated Articles 7 and 11 of Law No. 8 of 2008 on Consumer Protection and its executive regulations, adding that the decision came after multiple verified complaints.
The ministry said Talabat was penalised for “displaying or describing goods with false or misleading information, deceiving consumers, and unlawfully obtaining their money,” adding that the company also failed to guarantee its services, constituting another violation.
In response, Talabat Holding PLC announced it is cooperating with Qatari authorities to resolve the issue and restore services promptly. The company also launched an internal review to assess the matter, including possible financial implications.
Established in Kuwait in 2004, Talabat has grown into one of the Middle East and North Africa’s largest food and grocery delivery platforms, operating in the UAE, Saudi Arabia, Oman, Bahrain, Qatar, Jordan, Egypt, and Iraq. The platform enables users to order from restaurants, supermarkets, pharmacies, and other retailers through its website or mobile app.
