For Kuwait’s business community, the initiative is particularly significant as it seeks to simplify dealings with the ministry, reduce administrative burdens and make government services more accessible.
Ministry of Commerce and Industry has launched a unified digital portal bringing together 99 percent of the services offered by its various sectors and departments on a single electronic platform, marking a major step in the ministry’s efforts to automate procedures, improve service delivery and strengthen the business environment.
At the center of the new platform is an artificial intelligence-powered digital adviser and assistant named ‘Ghanem’, designed to help citizens, business owners and companies access services, obtain information, understand transaction requirements and follow up on applications without having to navigate multiple systems or visit different ministry departments.
The portal is directly connected to the ministry’s approved databases and electronic systems, covering company information, commercial activities, the commercial register, licences and other service-related records. This integration enables Ghanem to provide information based on the ministry’s own data and guide users towards the appropriate services and procedures.
According to information reported by Al-Rai, the smart assistant is designed to do more than answer general enquiries. It will help users complete commercial transactions digitally, from submitting applications and supporting documents to following up on their progress on behalf of customers, within the approved procedures and authorized powers. The system is expected to make transactions faster, more accurate and easier to complete.
Around 50 corporate self-services
One of the main benefits of Ghanem is its ability to facilitate around 50 self-service procedures in the corporate sector. These include identifying the documents required for transactions, automatically initiating procedures, generating payment links for applicable fees and assisting users with commercial registration and company-related services.
The assistant will also provide access to services relating to commercial activities, as well as ration card procedures, including renewals and adding family members. In addition, users will be able to submit complaints to the Commercial Control and Consumer Protection Sector through a unified smart interface.
By bringing these services together, the ministry aims to reduce the time and effort required to complete transactions and eliminate the need for customers to search through separate electronic platforms for different services.
Integration with government agencies
The unified portal also benefits from electronic integration with dozens of government entities through direct connections and the Google Apigee platform, under the supervision of the Central Agency for Information Technology.
interconnected infrastructure is intended to facilitate the exchange of information between government entities, reduce repetitive procedures, accelerate transaction processing and improve the quality and reliability of services.
The ministry views Ghanem as a strategic digital tool rather than simply a virtual assistant. By analysing large volumes of data rapidly and guiding users through established procedures, the system is expected to support operational efficiency, reduce duplication and improve productivity for both the ministry and the business community.
Officials have indicated that the platform will be developed gradually, with additional services and databases integrated over time, further expanding the range of transactions that can be completed electronically.
The launch reflects the ministry’s broader strategy of creating a comprehensive, one-stop digital experience in which users can move seamlessly from seeking information and identifying service requirements to submitting applications and tracking transactions.
For Kuwait’s business community, the initiative is particularly significant as it seeks to simplify dealings with the ministry, reduce administrative burdens and make government services more accessible.
It also represents a further step towards a technology-driven public sector in which artificial intelligence supports not only customer enquiries but also service delivery, data management and the execution of administrative procedures.
