Kuwait’s Municipality ensured swift response, handled 1058 complaints in February

Kuwait Municipality announced that it’s Emergency Department, along with the Hotline (139) for transportation monitoring and the WhatsApp complaints service (24727732), received a total of 1,058 complaints from all governorates in February, according to statistics from the General Services Department.

The municipality stated that the complaints covered various issues, including garbage accumulation, discarded furniture, unauthorized bachelor housing, illegal dumping, rubble, fallen trees, utility poles, waste, sand dunes, rainwater accumulation, stray animals, street vendors, unauthorized itinerant trades, abandoned vehicles, and requests for contact details of municipal centers.

Furthermore, the municipality clarified that all complaints received through WhatsApp and the Hotline (139) are tracked by the Emergency Department of the General Services Department. Hotline employees follow up on each case after forwarding it to the relevant municipal authorities based on the governorate. They also ensure that appropriate actions are taken and keep the complainant informed of the progress.

The municipality provided a detailed breakdown of complaints by governorate, reporting 207 complaints from Ahmadi, 200 from Jahra, and 192 from Mubarak Al-Kabeer. Additionally, 177 complaints were received from Farwaniya, 148 from Hawalli, and 134 from the Capital Governorate.

Importantly, the municipality emphasized that the General Services Department’s, Emergency Department, operates 24/7 to handle incoming complaints. It also highlighted that machinery and equipment are promptly deployed in emergencies across various governorates to ensure swift resolution.

Source: Al Jarida