Indonesia e-Visa on Arrival service to 97 nationalities, including Kuwait, Oman and Qatar

• Travellers will soon be able to enjoy a quicker and smoother visa application journey through VFS Global by completing the entire process online before departure and receiving a pre-approved e-VoA.

• Travellers applying for the Indonesia e-VoA via VFS Global will receive dedicated email and live support in English, Mandarin, Japanese, Korean, Arabic, German, and French.

• VFS Global has partnered with Emirates Airlines to make the Indonesia e-Visa on Arrival application service seamless for Emirates Airlines passengers.

The Directorate General of Immigration under Indonesia’s Ministry of Law and Human Rights has appointed VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions, as the exclusive private service provider for the Electronic Visa on Arrival (e-VoA). This partnership aims to streamline the visa process, boost inbound tourism, attract investments to Indonesia, and enhance the overall travel experience.

VFS Global’s new e-VoA platform, set to launch in the first half of December 2024, will be available for nationals of the 97 countries eligible for e-VoA, including Kuwait, Oman, and Qatar.

Travellers will soon be able to enjoy a quicker and smoother visa application journey through VFS Global by completing the entire process online before departure and receiving a pre-approved e-VoA. The e-VoA can be easily obtained by visiting the VFS Global website, submitting all the required documents, and paying the necessary fees online prior to travel. Once the application is submitted, travellers can receive their visas via email before departure. With payment made online, travellers can enjoy a smoother and faster entry experience through e-gates or immigration counters.

Mr. Silmy Karim, Director General of Immigration of Indonesia, stated, “The Directorate General of Immigration offers the latest digital solutions that enhance the experience for foreign nationals who wish to visit Indonesia. In our collaboration with VFS Global, we aim to effectively contribute to increasing the arrival of foreigners, taking into account the network and digital platform provided by our partners.”

Travellers applying for the Indonesia e-VoA via VFS Global will receive dedicated email and live support in seven languages: English, Mandarin, Japanese, Korean, Arabic, German, and French—to assist them with their queries. VFS Global will add more language support in due course for key markets.

Mr. Zubin Karkaria, Founder and Chief Executive Officer of VFS Global Group, said, “Indonesia is a very popular destination for travellers across the globe, and we are excited to unveil a service that will make their visa application process quicker, simpler, and much more convenient. This user-friendly and highly secure digital e-Visa on Arrival (e-VoA) service will considerably enhance the visa application experience, thereby facilitating an increase in tourism to the country. We are honoured to partner with the Directorate General of Immigration under the Ministry of Law and Human Rights and the Ministry of Tourism and Creative Economy of the Republic of Indonesia for this service.”

VFS Global’s new e-VoA platform will ensure that all documents submitted by applicants are complete and error-free. It also offers OCR technology, which will enable applicant details to be auto-populated, saving time and effort for applicants. The new platform will also provide a group booking facility, which could be beneficial for travel trade and conventions.

Indonesia has set an ambitious target of welcoming 14 million visitors in 2024 and has already achieved 9.92 million arrivals from January to August 2024. The user-friendly e-VoA solution aligns with Indonesia’s ongoing efforts to enhance its tourism infrastructure and services.

To further support this initiative, VFS Global has partnered with Emirates Airlines to make the Indonesia e-Visa on Arrival (e-VoA) application service seamless for Emirates Airlines passengers. Additionally, VFS Global has established dedicated Indonesia counters at its offices in Dubai, Mumbai, and Shanghai, with plans to open another in Australia soon. Through its extensive network of offices, VFS Global aims to promote Indonesia in key markets such as India, China, Australia, Korea, Japan, and the Middle East.