Lexus is once again the highest-ranked automaker in J.D. Power’s 2019 annual Vehicle Dependability Study (VDS), with owners experiencing an average of 106 problems per 100 vehicles. Lexus ranked highest in overall vehicle dependability among all brands with 106 reported problems per 100 vehicles. This is the eighth year in a row that Lexus has topped the VDS.
At the same time, Lexus was voted best Service in Kuwait which reflects the strong commitment by Alsayer Lexus to offer only the best service consistent with Lexus strategy to offer an amazing experience to their customers.
Lexus is continuing to be brave, thoughtful and imaginative. At the heart of every Lexus design is “Takumi Craftsmanship” where craftsmen use their vast experience to achieve one single goal, perfection. As a result, all Lexus vehicles are created with masterful skill and attention to detail, utilizing state-of-the-art technologies to deliver an engineering masterpiece.
Lexus brand is continuing to evolve with an increased emphasis on technology, performance, art, fashion – to offer “experience amazing”. It is successful in launching many first-time technologies including active safety, car manufacturing and on-board premium features.
The 2019 U.S. Vehicle Dependability Study is based on responses from 33000 original owners of 2016 model-year vehicles after three years of ownership. The study that was fielded in October-December 2018, measures the number of problems experienced per 100 vehicles (PP100) during the past 12 months. A lower score reflects higher quality, and the study covers 177 specific problems grouped into eight major vehicle categories. The overall industry average improved to PP100 to 136 PP100 from 142 PP100 in 2018.
Mubarak Alsayer COO said that “it is no surprise that the Lexus team continued to strive to offer best possible service in Kuwait. It is the one of our core strategies to ensure we offer a guest service that is consistent with the hospitality that Kuwait’s is famous for. The Alsayer board will continue to support the necessary initiatives that will guarantee this high level of service to our customers”.
Mr. Abdulla Alshuwaie, GM of CR, said in this occasion, “although we have a dedicated CR team that sole function to ensure we offer the best support to our customers, this award is a testimony of the strong commitment of the Lexus team towards offering only the best service to our customers. We thank our customers for their trust in us and their votes for Lexus, we continue to assure them of our dedication to ensure their ultimate satisfaction”.
He added “I am thrilled that our Service award came at the same time that Lexus VDS result came at the same time which is another testimony for the high quality of Lexus that also ensures an ever-amazing experience to Lexus owners.