An answer to a parliamentary question shows the low level of popular performance evaluation of ministries and government agencies, which scored 69.4 percent, with an “acceptable” rate for the average public evaluation of the performance of about 30 government agencies, between a ministry, an authority, an institution, and an administration, a percentage that reflects popular dissatisfaction.
The Deputy Prime Minister and Minister of State for Cabinet Affairs, Barak Al-Shitan, attached the response of the head of the Government Performance Follow-up Agency, Sheikh Ahmed Mishaal Al-Ahmad, to a parliamentary question by MP Thamer Al-Suwait, stating that “the agency carries out its specializations regarding polling public opinion on the level of government performance, and ways to relate to it,” through the use of field tests as one of the most realistic measurement systems, ”noting that the public opinion polls conducted by the agency resulted in results included in detailed tables for most government agencies.
Through a look at the results tables of public opinion polls, it was found that the highest level of satisfaction recorded by the public was the performance of the Public Institution for Social Security (PIFSS), which scored 82 percent, with a “good” rate, followed by the Public Authority for Minors Affairs, which scored 81 percent, then the Commercial Control Department in the Ministry of Commerce and Industry, which scored 80 percent, at a good rate as well, so that the numbers of satisfaction continued to decline, to be the lowest level of popular satisfaction with the services of Kuwait International Airport, which recorded 58 percent, and with a “weak” rate for “departure” services, and 59 percent “poor” also for arrivals services.
It was also noted through the percentages a decrease in popular satisfaction with the services of public hospitals, which recorded 60 percent as “acceptable.” Close to it was the Public Authority for Housing Welfare (PAHW) which recorded 61 percent of “acceptable” of popular satisfaction, followed by the services of the Public Authority for Disabilities Affairs, which was “acceptable” with 62 percent. The Public Authority for Food and Nutrition got 64 percent and also within the acceptable rate, which is the same percentage obtained by the services of the Ministry of Higher Education and the General Medical Council of the Ministry of Health.
Among the entities that did not obtain the high evaluation was the National Fund for Small and Medium Enterprises, which obtained a rate of 66 percent, at the acceptable rate of popular satisfaction, and is equal in rate to the Department of Treatment Abroad in the Ministry of Health. The popular rating recorded an “acceptable” rate of 67 percent for both the Public Authority for Manpower and the Government Mall centers.
In addition, the consumer affairs offices in the Ministry of Electricity and Water did not gain popular satisfaction, as their evaluation remained at an “acceptable” level of 69 percent, which is the same percentage obtained by the services of the General Traffic Department in the Ministry of Interior while the rest of the government agencies shown in the table scored “good” rate.
Regarding the percentage of government agencies’ commitment to decisions and laws, the report explained that “the agency exercises its competence in following up the implementation of ministerial decisions with the knowledge of the concerned ministries and their affiliated agencies.
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