The electronic ‘Tawasul’ platform will be thrown wide open for all citizens and residents to submit complaints, proposals and inquiries to 72 government agencies, with direct follow-up by His Highness the Prime Minister Sheikh Ahmed Nawaf Al-Ahmad Al-Sabah.
Informed sources told Al-Rai that about 400 senior officials from various state institutions were present for a visual presentation of the platform at the Jaber Cultural Center, during which a full explanation was given on what is expected to see the light after the National Assembly elections and the formation of the new government.
The sources indicated that the “continuity” will contribute to enhancing transparency, dialogue and the freedom to raise issues in what the authorities called “an official and easy manner”, with direct follow-up from the various official levels.
The sources pointed out that the new platform will build bridges of trust with citizens and residents, enhance the spirit of joint communication, and present solutions to all difficulties facing visitors, with direct follow-up from various official levels, up to the Prime Minister who adopted the project and will be directly informed of the interaction of government agencies and officials.
The sources stressed that the General Secretariat of the Council of Ministers officials provided a full explanation to the leaders of government agencies on the use of the “Tawasul” platform, how to follow up on complaints and requests, and monitor interaction and performance indicators for each person responsible for taking action, especially since the platform includes a section for directing urgent requests transferred from the chief’s office.
The sources indicated that the interaction indicators will be a measure for evaluating the performance of officials and the speed of their interaction, as five time periods have been set to take the necessary measures towards any complaint, inquiry or suggestion, and a distinctive color is allocated for each period that shows the period that has elapsed since receiving the request, as the green color will be for the period that does not exceed 3 days, yellow (from 4 to 7 days), red (from 7 to 9 days), purple (from 10 to 14 days), and the black color is for requests that were received 15 days before, and therefore the delay puts the leader in the accountability circle for not taking appropriate action.
The sources confirmed that the platform is characterized by ease of use, and does not need more than authentication with the “My Identity” application for the civil card.
The application can also be submitted through the “Sahel” application as well, considering that “Tawasul” will break all barriers to communication and open the door for any citizen or resident.
