Kuwait’s “Wasel” platform, a step towards smarter governance
The Minister of State for Communications Affairs, Omar Al-Omar, stated that the government call center “Wasel” will strengthen integration between government entities, ensuring faster and more efficient services for citizens and residents.
Al-Omar made this statement on Thursday in a press release following the signing of a cooperation protocol between the government contact center “Wasel” and the Ministry of Transport at the Central Authority for Information Technology headquarters.
Furthermore, Al-Omar urged all government entities to collaborate with Wasel and leverage its capabilities to improve communication and interaction services with the public, supporting the government’s digital transformation efforts and enhancing service quality.
The Undersecretary of the Ministry of Transport, Mishaal Al-Zaid, stated that this collaboration aligns with the government’s efforts to utilize information and communication technology to enhance institutional performance, improve services, and ensure they are accessible at minimal cost, with maximum efficiency, and in the shortest time possible.
Al-Zaid emphasized that the agreement underscores the ministry’s commitment to enhancing the services offered to citizens and residents through collaboration with government agencies and institutions, ensuring efficient and high-quality service delivery for smoother transaction processing.
Moreover, Al-Zaid stated that this step aligns with the Council of Ministers’ directives and the Minister of Communications’ instructions to enhance cooperation among entities under the ministry by establishing a clear mechanism for service development, ensuring integration between relevant authorities.
Al-Zaid emphasized that this initiative is part of the ministry’s mechanism introduced late last year to collect outstanding financial dues. It strengthens cooperation between the ministry and the Central Authority for Information Technology, enabling citizens and residents to inquire about their financial obligations.
Al-Zaid explained that debt inquiries and payments can be facilitated through “Wasel,” allowing citizens and residents to contact the center at “101” for information on outstanding amounts. Payments can be made via the “Sahel” government app, the ministry’s website, or in person at regional service centers and government malls using the “K-Net” service.
The Director General of the Central Organization for Information Technology, Najat Ibrahim, emphasized that this cooperation aligns with the Authority’s vision to strengthen the government’s digital infrastructure and support initiatives aimed at enhancing the efficiency of government services through digital and direct channels.
Ibrahim stated that cooperation with Google will be part of the center’s development efforts, emphasizing that the partnership with the Ministry of Transport aligns with the Authority’s vision to enhance the government’s digital infrastructure and improve the efficiency of government services through digital and direct channels.
What’s more is, Ibrahim added that this collaboration will help elevate the quality of government services for citizens and residents while fostering greater integration between government entities to deliver more advanced and seamless services.
The “Wasel” Government Center “101” serves as a unified platform for government communication, designed to streamline interactions between the public and government entities, ensuring smoother procedures, greater transparency, and faster responses to inquiries and feedback.
The center currently functions as a communication and technical support hub for the unified government e-services application “Sahel,” reinforcing its role in advancing digital transformation and delivering a seamless, user-friendly experience.
Source: Al Jarida
