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LuLu Hypermarket clinches third consecutive ‘Service Hero’ award

LuLu Hypermarket, the leading retailer, has once again earned the prestigious ‘Service Hero 2023 Customer Service Assessment’ award. This achievement marks the third consecutive year that the brand has been honored as the best supermarket of 2023 for its exceptional customer service, reaffirming its commitment to exceeding customer expectations.

This latest recognition marks the fifth time LuLu Hypermarket has been honored by the annual Service Hero Customer Satisfaction Index Awards program. The hypermarket has previously been recognised for their outstanding service, receiving the ‘Service Hero Service Assessment Award’ in 2013, 2014, 2021, and in 2022 was acknowledged as the ‘Best Specialty Store’.

In a media statement issued after receiving the ‘Service Hero 2023’ award, top LuLu Hypermarket management in Kuwait expressed their gratitude and appreciation to all their valued customers, well-wishers, vendors and other stakeholders for their overwhelming vote of confidence in the brand. The statement also underlined the hypermarket’s pride in winning the Arab world’s only customer satisfaction index that is based solely on consumer perceptions.

The ‘Service Hero’ award is highly regarded among retailers in Kuwait as it provides a benchmark on service excellence based on a customer satisfaction index. Winning this award reflects the deep-rooted loyalty and popularity that LuLu Hypermarket enjoys among shoppers in Kuwait.

To secure the 2023 award, LuLu Hypermarket underwent a rigorous and comprehensive assessment process. Evaluators meticulously examined various aspects of the customer experience, including the quality and variety of product offerings, reliability and speed of service delivery, staff attitude and professionalism, and the overall convenience offered by factors like store location, value for money, and hygiene. Additionally, product availability, the functionality and usability of their online presence, were also scrutinized.

Launched in 2010, the ‘Service Hero Awards’ stand alone as the only national consumer satisfaction index in Kuwait that relies solely on customer feedback. The assessment process is overseen by an independent advisory council, ensuring transparency and credibility.

LuLu Hypermarket’s consistent recognition by the ‘Service Hero’ awards program is a testament to their dedication to customer service excellence. The unwavering commitment to exceeding customer expectations cements  the brand’s leading position within the Kuwaiti retail landscape.



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