Kuwait Airways flight cancellations: refunds, rebooking, and what passengers need to know

Kuwait Airways has suspended all flights indefinitely after drone strikes caused severe structural damage to Kuwait International Airport (KWI), including Terminal 1, the runway, and fuel depots.

The airport closure is a physical infrastructure issue, not just an airspace restriction, and repairs are expected to take weeks, not days.

Directorate-General of Civil Aviation (DGCA) has suspended commercial flights with no confirmed reopening date, and operations will resume only after structural repairs, safety inspections, and clearance of Kuwait’s airspace.

Even after repairs, airspace remains restricted due to ongoing air defense operations.

Following the strikes, 62 flights were cancelled in a single day, leaving hundreds of passengers stranded, with many evacuated from the damaged terminal.

Travelers with existing bookings are advised to request refunds and monitor official channels for guidance.

Refunds and Passenger Options

If you had a Kuwait Airways booking, here’s what you should do:

Request a Refund — Contact Kuwait Airways directly via their official website, call center, or through the travel agency you booked How to get a refund from Kuwait Airways: If you booked directly with Kuwait Airways. Go to kuwaitairways.com → Manage Booking. Enter your PNR and last name. Select the refund option.

Both refundable and non-refundable fares are eligible for full refunds due to the airline-initiated cancellation.

If the online system isn’t processing your request (it’s under heavy load), try WhatsApp at +965 1802050 or email customer-relations@kuwaitairways.com with your PNR, passenger name, and flight details.

Rebooking Options

Currently, rebooking to another date is not feasible, as the airport remains closed and airspace restricted.

Stranded Passengers

Kuwaiti nationals abroad may be assisted with alternative arrangements by the government and airline authorities.

If you are stuck in Kuwait, follow official guidance for temporary accommodation and safety.

Plan for Weeks, Not Days

The airport needs significant structural repairs, and regional safety conditions must stabilize before normal operations resume.

Key Takeaways

• Do not expect flights to resume immediately; the situation is ongoing.
• Rely only on official sources for updates from Kuwait Airways, DGCA, or government announcements.
• Start the refund process early if your flight was cancelled to avoid delays.

Courtesy: WEGO