Jazeera Airways, Kuwait’s foremost low-cost carrier, has successfully completed its migration to the latest generation of Navitaire’s New Skies® retailing and reservations platform in an unprecedented timeframe of just 100 days — from testing to full implementation.
This accomplishment marks a pivotal milestone in the airline’s ongoing digital transformation agenda and heralds a new era of advanced retailing, enhanced reservation systems, and an elevated customer experience.
The migration underscores Jazeera Airways’ strategic commitment to innovation and operational excellence. Through its continued partnership with Navitaire, a subsidiary of Amadeus, the airline is setting new industry benchmarks for digital agility and technological advancement.
The upgraded platform, built with cloud-native architecture and hosted on Microsoft Azure, empowers Jazeera Airways with mobile-first, omni-channel capabilities designed to meet the evolving expectations of modern travelers. This transition enables the carrier to optimize workflows, bolster data security, and scale productivity—laying the groundwork for future-readiness in a dynamic aviation landscape.
Barathan Pasupathi, Chief Executive Officer of Jazeera Airways, commented saying, “We are proud to be the first airline globally to adopt Navitaire’s newest version of New Skies, completing the migration in a record-setting 100 days.
“Digital innovation,” he said, “lies at the heart of our transformation strategy, and this advancement equips us to deliver a seamless, highly personalized travel experience across all customer touchpoints. This milestone reflects our vision for scalable, technology-driven growth and positions Jazeera Airways at the forefront of digital excellence in aviation.”
Navitaire’s latest New Skies release introduces sophisticated tools for data-driven personalization, advanced analytics, and improved operational efficiency. These innovations enable deeper customer engagement and more agile business responses in a rapidly changing marketplace.
David P. Evans, Chief Executive Officer of Navitaire, said, “We are delighted to recognize Jazeera Airways as the first airline to successfully transition to our latest New Skies platform.
“This groundbreaking migration not only highlights the airline’s leadership and forward-thinking approach, but also reflects the shared commitment to excellence and efficiency by both our teams,” he added.
The successful and accelerated implementation cements Jazeera Airways’ reputation as a digital trailblazer and underscores the airline’s unwavering pursuit of excellence in delivering world-class travel experiences.
