IndiGo has refunded passengers a total of ₹610 crore as the airline continues to recover from one of the largest operational disruptions in recent years.
In its latest update on Sunday evening, the carrier said it expects to operate over 1,650 flights, up from 1,500 the previous day, with 137 of 138 destinations now back in operation.
The airline’s on-time performance has climbed to 75%, a significant improvement from 30% a day earlier. IndiGo reiterated that passengers with bookings until December 15 will receive a full waiver on cancellations and rescheduling fees, according to Indian news reports.
“We are working round the clock to resume normal service. Please bear with us,” the airline said, while also confirming rapid progress in refund processing and baggage clearance.
Officials from the Ministry of Civil Aviation (MoCA) said the aviation network nationwide is “stabilising quickly,” with all other domestic airlines operating at full capacity. The ministry has been monitoring IndiGo’s recovery closely, issuing a series of directives to protect passengers and keep fares under control.
Following a temporary spike in airfares due to the cancellations, the ministry imposed immediate fare caps across affected routes. Officials said fares have since returned to acceptable levels, and all airlines have been ordered to comply strictly with the revised pricing.
MoCA instructed IndiGo to complete all refunds for cancelled or severely delayed flights by 8 pm on Sunday, with no additional fees permitted for rebooking passengers who were impacted by the disruptions. Dedicated support desks have been set up to assist affected travellers.
The ministry also directed IndiGo to trace and deliver all baggage separated from passengers within 48 hours. As of Saturday, the airline had returned 3,000 pieces of luggage nationwide. Continuous updates to passengers have been made mandatory.
Airport directors in major hubs—including Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Ahmedabad, and Goa—reported normal operations and smooth passenger movement, with no significant queues at check-in, security, or boarding.
Ground support has been increased, with airport operators and CISF stepping up deployment to prevent crowding.
MoCA confirmed that its round-the-clock control room continues to oversee flight schedules, airport conditions, and customer support. Passenger calls are being attended promptly, officials said, while teams remain on the ground to supervise crew rostering and service standards.
The ministry said passenger safety, convenience, and dignity remain its highest priority. It added that India’s aviation network is “moving swiftly toward full normalcy,” with all corrective measures to remain in place until operations are fully stabilized. Further updates will be issued as the situation evolves.
