Dr Al-Huwailah embarks on secret ‘mission’ to assess cooperatives performance nationwide
The aim is to guide the ministry in formulating targeted improvement plans tailored to each cooperative, rectifying deficiencies, and restoring efficiency and public trust.
Minister of Social Affairs, Family and Childhood Affairs, Dr. Amthal Al-Huwailah, will soon assign a select group of ministry employees to conduct covert monitoring operations across supermarkets and cooperative societies branches throughout Kuwait to carry out unannounced field visits to assess their operational performance, compliance with regulations, and adherence to the official procedures governing cooperative work.
The initiative aims to provide an unfiltered, realistic view of the functioning of cooperatives, far from the formalities of scheduled inspections, reports Al-Jarida daily quoting reliable sources.
The sources explained that these “secret monitors” will evaluate several key aspects, including the availability and quality of food and consumer goods, the proper stocking of shelves, the efficiency of supply chains, and the level of consumer satisfaction. They will also be responsible for identifying any product shortages or service gaps.
After each visit, the monitors will submit detailed, confidential reports directly to Minister Al-Huwailah. These reports will include observations, consumer complaints, and both positive and negative feedback, offering the minister an accurate and unbiased overview of each cooperative’s performance.
The aim is to guide the ministry in formulating targeted improvement plans tailored to each cooperative, rectifying deficiencies, and restoring efficiency and public trust.
The initiative reflects Minister Al-Huwailah’s commitment to field-based oversight and her determination to uncover issues that may be hidden during official inspections or in written reports. The sources emphasized that this new approach will help ensure transparency, promote accountability, and reinforce the quality of services provided by cooperative societies.
The role of the secret monitors also includes evaluating employee discipline, responsiveness to consumer complaints, and adherence to duties—helping shape corrective policies to strengthen the cooperative sector and rebuild consumer confidence.
Meanwhile, the Acting Assistant Undersecretary for Financial, Administrative and Cooperative Affairs at the Ministry, Dr. Sayed Issa, held a meeting with directors and supervisors of cooperatives to discuss ways to develop and advance the sector.
Emphasizing the strategic importance of cooperatives in securing national food supplies, the meeting focused on initiatives to improve operations and ensure sustainability across all cooperatives in the country.
