Kuwait issues new regulations for food delivery services

Minister of Commerce and Industry Khalifa Al-Ajil has issued Ministerial Resolution No. 10 of 2026, introducing new rules for organizing the delivery of restaurant and ready-made food orders in Kuwait.

The regulations require all companies licensed to operate electronic food delivery platforms to update their license activities within two months of the regulations’ entry into force. The updated license must reflect the management of delivery services through electronic platforms in line with approved international standards.

The decision also sets a maximum limit on fees, commissions, and contract amounts between service providers and customers until the end of 2026. Existing contracts remain valid, but parties are allowed to reduce fees if mutually agreed, reports Al-Jarida daily.

Companies and individuals licensed by the Ministry must follow the consumer guide for smart platform deliveries, approved by the Competition Protection Authority, which is considered an integral part of the new regulations. Licensed services must be submitted to the Ministry within one month.

The regulations establish a unified electronic platform at the Ministry of Commerce and Industry to organize and monitor delivery service operations.

This platform will:

• Improve service quality and ensure fair practices in the delivery market.
• Compile data on licensed platforms, active delivery agents, users, and registered consumers.
• Develop regulatory and economic policies for the sector.
• Enhance transparency, oversight, and prevent illegal practices.
• Prepare statistical studies and periodic reports on food delivery activity.

The new rules aim to modernize and standardize the delivery service market, ensuring better services for consumers while promoting fair competition among operators.