PAM handles over 20,000 labor complaints in six months
The Public Authority for Manpower announced it received 20,898 labor complaints related to work permits during the first half of this year, alongside 21,350 absenteeism reports and job termination notices. During this period, 7,827 absenteeism reports were officially dropped.
According to the Authority’s semi-annual statistics, the majority of complaints focused on work permits. These included issues concerning family reunification, employer transfers, final exit cancellations, and sectoral transfers—altogether accounting for 9,430 complaints. This was followed by 8,646 individual labor disputes, reports Al-Rai daily.
The Authority also rejected 843 absenteeism reports, citing that the establishments in question were either closed or did not exist. In addition, 3,341 complaints were escalated to inspection teams, and 1,200 complaints were filed manually outside the electronic system.
On the sheltering front, a total of 1,362 workers were received by shelter centers during the first six months of 2025. This included 110 men at the Hawalli shelter and 1,252 women at the Jleeb Al-Shuyoukh center, along with 15 children.
In terms of digital services, the Authority processed over 1.129 million electronic transactions via the “Ash’al” platform for employers. Of these, 41.2% were completed by employees, with the remainder processed automatically.
Additionally, 59,908 transactions were manually completed by Authority staff, 16,100 were handled through the “Sahl Business” app, 154,608 via the Labor Services Portal, and 81,272 through the Inspection app. The Authority also facilitated 3,252 student training opportunities.
Regarding national employment, 65,412 citizens were registered under the fifth and third gates for cashier positions. Meanwhile, 27,144 transactions were completed through the “Fakhruna” platform, which supports the employment of Kuwaiti nationals.
