Al Mulla Automobiles Co., a member of Al Mulla Group and the sole authorized distributor and exclusive service and repair partner of Mercedes-Benz in Kuwait, has officially broken ground on the development of its new Mercedes-Benz 2S Customer Services Facility in the Shuwaikh Industrial zone. The event was attended by Chief Executive Officer of Al Mulla Group Talal A. Al Mulla, accompanied by MD-Automotive Group Imad Flayhan, and members of the senior management team at Al Mulla Automobiles Co.
With this expansion of Mercedes-Benz Kuwait’s network of facilities over two phases, Al Mulla Automobiles is reinforcing its commitment to customers by providing them with additional products and services at more convenient locations. The new Mercedes-Benz 2S Customer Services Facility in Shuwaikh will offer its clients the most advanced digital interface customer service experience. Furthermore, this advanced technology service facility fully conforms to Mercedes-Benz’s future retail concept MAR 2020, which involves the overall look of the showroom, vehicle presentation, sales process and customer consultation.
“We are very excited to break ground on our new Mercedes-Benz 2S Customer Services Facility in Shuwaikh, which promises to provide our customers with more choices and a greater variety of products and services. This facility is one of many new initiatives that Al Mulla Group is investing in for the expansion of the Mercedes-Benz network in Kuwait,” said Al-Mulla.
Phase one of the Mercedes-Benz 2S Customer Service Facility, which is set to be completed by October 2021, will cover an area of more than 8,000 square meters and consist of a service lobby and several delivery bays. Customers will be greeted at a service reception consisting of private and semi-private consultation areas. The reception will also include a Mercedes-Benz Boutique for customers and a barista area. The 2S Customer Service Facility will deliver the world class hospitality Al Mulla Automobiles is renowned for.
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