The Ministry of Commerce and Industry (MoCI) announced that any customer who has made an online order, but did receive the order despite having paid for it, can submit a complaint through the whatsapp 5513-5135. The full details should be provided through the WhatsApp number: 5513-5135.
The Commerce Ministry assured the public that it will follow up on orders to take legal actions toward those companies who failed to serve their customers.
To meet their daily grocery needs and to order food, customers have been turning to online apps during curfew hours to avoid gatherings as per social distancing requirements in a bid to tackle the coronavirus spread.