We are looking for a “Help Desk Support Administrator”
Who will be the initial person who takes the incoming call and determines if the problem is caused by an infrastructure component, a software product, or a configuration or usage error with the user’s system.
The Service Desk is the initial Point of Contact for all end users for all IT issues; access is available via a Self-Service Portal, email and voice channels. Provide global support to all corporate users 24 x 7.
The Service Desk agent is responsible for the assigned incident, ensuring all actions are appropriately recorded in the incident log, and ensuring liaison with the user until service is restored.
If the incident requires escalation, an engineer or another resolver group is assigned to the incident.
Minimum Qualification is Diploma/Degree/Engineering in Computer science.
Only local candidates are preferred and those who are interested please send your resumes to: firstname.lastname@example.org