VIVA, Kuwait’s fastest-growing and most developed telecom operator, announced today the launch of Mobile ‘Live Chat’ service, a new channel of service support and first of its kind in Kuwait, where VIVA’s Call Center agents will interact with customers in real time. ‘Live Chat’ services will be available through VIVA’s portal and mobile at www.viva.com.kw.
VIVA has introduced this new service that allows customers to communicate directly with the Call Center via their smartphone devices or via its website, where VIVA’s customers will have easy access to chat with customer service representatives who can answer all their queries.
The service is instant and incredibly convenient for all users whom wish to inquire about products, services or require any assistance without the need to call VIVA’s Call center. Customer will benefit from this service every day of the week.
VIVA has engaged effectively in a fiercely competitive sector by listening carefully to what its customers are saying, focusing on their needs and being enthusiastic investors and early adopters of new trends and technology. VIVA will continue to seek new ways to interact and communicate with our customers.
Through the launch of this service, VIVA reiterates its commitment to provide unique services designed to exceed the customers’ expectations. VIVA will continue to seek new innovative ways to reach its customers and share with them the latest in communication technology.