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Service Hero awards Home Centre ‘Superior Customer Service’ in Home Furniture Category
February 24, 2018, 2:24 pm

For the third consecutive year, Home Centre, the region’s leading home retailer, was awarded ‘Superior Customer Service’ in Home Furniture Category in Kuwait for the year 2017 from Service Hero, the creators of Kuwait’s only customer satisfaction index.

The awards ceremony, held in Symphony Style Hotel, witnessed the attendance of many private sector leaders from across various fields. The award came after an in-depth evaluation by an independent advisory council, which recognized Home Centre’s commitment to providing outstanding service and value to its customers.

Service Hero is the Arab world's only 100% consumer-powered customer satisfaction index, which rates 17 industry segments – including cafés, retail banks, mobile operators, home furniture, electronics, and airlines – for customer service. Upon nominating leading brands across every segment, the Service Hero launches a year-long voting process that culminates in the selection of a single winner in each category.

Launched in 2010, the index has counted over 24,024 consumer votes on more than 350 private sector companies in Kuwait and has lately expanded its reach to the UAE.

Commenting on award, Saibal Basu, Chief Operating Officer of Landmark Group Kuwait said: “We are proud of our important achievements which are reflected in the awards we win. We are delighted to receive this prestigious award for the third year running. What makes the validation even more special is that it comes from our customers, who have always been the prime focus of every initiative and launch at Home Centre.”

He added: “We aim to bring them only the very best – both in terms of products and experiences – and this recognition reinforces our long-standing dedication to exceptional customer service. Such distinctions motivate us to double our efforts to ensure we remain the preferred home shopping destination in the region.”

Service Hero has appointed an Independent Advisory Council comprised of academic institutions as well as leading business professionals. As a neutral panel of experts, the Council’s function is to supervise the assessment and ensure fair and empirical results that adhere to all procedures and norms. Service Hero’s main goal is to measure the satisfaction level in the market by real consumers in order to help and empower companies to improve their service levels.

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