Just a couple of weeks after they went on sale, Samsung has decided to recall 2.5 million Galaxy Note 7 smartphones, due to safety concerns regarding the unit’s battery. There have been 35 reported cases of phones either exploding or catching fire, and Samsung is recalling all of the units it has produced so far.
The company says it has identified a problem with the battery cell and will be rectifying it in the coming weeks. That means that if you have already bought a Note 7, you should probably return it or exchange it when Samsung has released an updated model that is considered safe.
Samsung has issued an official statement on how it will exchange devices for customers in the US. Samsung has announced it will provide customers with a new device as soon as next week.
Note 7 customers taking advantage of Samsung's exchange program will have two options, as detailed by Samsung's press release: Either exchange current Galaxy Note7 device with a new Galaxy Note7 (as early as next week) or exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices. In addition, affected customers will receive a $25 credit on their phone bill or a $25 gift card for their troubles.
Samsung did not say when the Note 7 will be available for general purchase. The recall of the Note 7 is a blemish on Samsung's so far very successful 2016, and certainly takes some momentum away from the company at a time when it needs it the most.