Mohamed Naser Al Sayer & Sons (MNSS), the exclusive distributor of Toyota vehicles in Kuwait and one of the Al Sayer Group Holding Companies held a fleet day event exclusively for Toyota customers. The event was attended by Faisal Bader Al Sayer, Vice Chairman, and Mubarak Naser Al Sayer, CEO Al Sayer Group Holding, Johan Heislitz Senior Business Director MNSS – Toyota Sales, Masoud Wahba General Manager Toyota Sales. Senior members from other business divisions of the Group and representatives of the press and media also participated in the event.
Welcoming the distinguished Toyota customers and guests to the event, Mubarak Naser Al Sayer, CEO Al Sayer Group Holding said “Mohamed Naser Al Sayer & Sons consistently strives to relentlessly work towards keep building on the 60 years of remarkable achievements through best in the business work principles and customer care excellence approach while Toyota has been immensely successful in retaining the position of most valuable and leading automotive brand in the world.”
MNSS was honored by Toyota Motor Corporation for performance excellence in the year 2014 winning 3 prestigious awards for customer service, sales and marketing reflecting the relentless efforts towards customer service during the 60th Anniversary Year of the Group. Winning the Customer Service Excellence Awards 7th year in a row marked remarkable achievement of MNSS. These awards were won as a dividend for the “best in the business” work principles adopted by the business units supported by strong team work.
Toyota continues to reinforce the leadership position with the introduction of a range of new and exciting models to enhance the market leadership. Customers have found a striking connection with the successful Toyota’s new design direction reflecting dynamic and exciting exterior designs while increasing the fun to drive quotient.
Al Sayer continues to provide reliable services through well spread chain of after sales facilities in Kuwait. Of course Toyota vehicles are best known for the finest combination of best quality, technology, durability, highest resale value and line up suiting all customer tastes, needs and requirements in addition to lowest rate of problems and efficient fuel consumption.
Highlighting on the future plans Mr.Mubarak said “The private sector in Kuwait is poised for growth backed by investments from the Government in the development plan. We are committed to offering customers ever greater value through continued improvement and development based on our confidence in the Kuwaiti market, along with our expansion plans to set up as many service facilities as possible for both Toyota and Lexus across Kuwait including service, parts and sale for maximum convenience of our customers. With Al Sayer and Toyota you can always be re-assured for world class products, excellent services and unparalleled customer care.”
Summarizing the growth of Toyota sales Mr. Masoud Wahba, General Manager Toyota Sales said “Toyota’s sales saw a balanced growth across its diverse portfolio of sedans, SUVs and pickups to maintain its leadership position in the region. The consistent growth in sales during the year 2014 validates the success of Toyota’s new design direction in terms of developing more emotionally compelling products to connect with consumers.
Toyota is committed to making vehicles that have “Waku-Doki” which translates to being exciting and fun to drive and this has also resulted in a quantum jump in customer satisfaction while giving them the peace of mind of Toyota ownership. These results give us a good platform to build on in terms of extending our robust performance for the future with a great lineup of vehicles that reflect our ongoing product innovation, quality, durability and reliability.”
Toyota Al Sayer always strives to understand your needs and offers you the World’s leading cars with the best international specifications. At the same time to reinforce the best value and benefits for our customers. So the Be-Reassured campaign has been further strengthened as an assurance of the commitment to best customer care and service making Toyota ownership experience the best more than ever.
This campaign features exclusive services and benefits such as:
• 60 years putting our customer first and foremost and redefining such concept to be most fit with the new consumer and economic environment requirements.
• 5 years warranty with unlimited mileage.
• 1 year free maintenance or 30,000 km, whichever is earlier
• Service courtesy car for 3 years or 100000 KM
• Largest and fast expanding service facilities.
• Latest service/maintenance tools and equipment for most precise and accurate service.
• Professional team for best service despite rising costs worldwide.
• Replacement car to keep you on the road as covered by warranty.
• Door to door service for vehicle delivery.
• Online service booking first of its kind in the Middle East.
• “Musaada” service “road side assistance” on the road to all Toyota customers round the clock when needed for running out of fuel, puncture or battery running out.
At Al Sayer Group customer satisfaction is always at the heart of all customer relations, backed by dedicated daily efforts of our customer service personnel. This is the main reason for the customer’s buying and repeat buying decisions. With Toyota and Al Sayer Be Reassured - you are always guaranteed the best products, services and facilities.