Lulu Exchange, the leading worldwide remittance and foreign exchange services provider, was awarded the ISO 9001:2015 Management System certificate by TÜV NORD. The certification was awarded to Lulu Exchange for the quality management system associated with executing remittance operations and dealing in sale and purchase of foreign currencies.
The certificate was presented to KNS Das, GM, Lulu Exchange by Shibu Davies, GM - Certification & Auditing, TÜV Middle East in the presence of the senior management of Lulu Exchange.
“We are extremely proud of our team for attaining the ISO 9001:2015 certification. This ISO certification brings with itself greater commitment to higher standards, quality service and customer focus,” said Adeeb Ahamed, CEO, Lulu International Exchange.
ISO certification for management system is based on principles such as customer focus, risk-based approach, process approach, commitment from top management and continual improvement. The focus of this endeavor is to provide convenient financial transactions that fulfill the core customer need for a secure, quality, speedy and value-laden service.
“It was our great pleasure to award ISO 9001:2015 certificate to Lulu Exchange. The organization has demonstrated great commitment towards this quality management system through management commitment, detailed process definition, compliance and team work. This is the first Financial Exchange, which is certified by TÜV NORD in the region for the 9001:2015 standards. We congratulate Lulu Exchange on this achievement,” said Mr. Shibu Davies.
“A lot of planning, implementation and execution effort has gone into the ISO 9001: 2015 certification. Our march towards excellence and continuous improvement has just begun. This recognition reflects that we are on the right path and we have to constantly reinvent ourselves to meet and exceed expectations,” added Adeeb Ahamed.