Lu&Lu Hypermarket, the largest lifestyle shopping destination in the country and the leading regional retailer, for the second consecutive year won the prestigious Service Hero 2014 Customer Service Assessment Award for Best Supermarket in Kuwait.
Following closely on the heels of opening their new hypermarket in Kuwait at Salmiya, which witnessed record crowds, the Service Hero Award for Lu&Lu Hypermarket is a further attestation of the retailer's popularity among customers in the country.
Lu&Lu Hypermarket won the award following in-depth and stringent evaluation procedures that assessed the retailer's record across eight different service dimensions. These included quality of their products, reliability and speed of service delivery, staff attitude, convenience of location and value to price, as well as the usefulness and functionality of their online presence.
Service Hero's 2014 Customer Services Assessment Awards Ceremony, which took place at the Hotel Symphony – Kuwait, on 16 February, also awarded winners from 16 other industry categories. Lu&Lu Hypermarket’s Regional Director Mohamed Haris and Regional Manager Sreejith K. S. were on hand to receive the Service Hero 2014 Customer Service Assessment Award for Best Supermarket.
The awards were announced following rigorous authentication of data from 19,583 validated assessments of online customers on 17 industry categories. Each industry category was measured across eight service metrics that included product quality, reliability, value for money, location, speed, staff quality, call center and website quality. The top scoring brands on overall customer satisfaction in each service category, which met the minimum vote requirements, were then awarded pole-position prizes.
Speaking on the occasion, Faten Abu-Ghazaleh, Service Hero President, said, “I would like to congratulate the winners of the Service Hero 2014 Customer Service Assessment Awards and the companies that have worked towards maintaining their leading position over the years. These companies have been able to maintain a high-level of focus and belief in the importance of service excellence despite day to day pressures such as market share and sales.
Launched in 2010, the Service Hero Awards are the only national index which awards prizes based solely on consumer feedback. The assessment is overseen by an independent advisory council.