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Gulf Bank introduces new WhatsApp service for customer convenience
June 13, 2018, 11:05 am
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Gulf Bank announces the introduction of a new WhatsApp service, which attends to customer’s expectations of excellent services from the Bank as it provides instantaneous communication and represents the bank’s pursuit of customer convenience and use of modern technology. The number 65805805.

WhatsApp is a dedicated enterprise solution that will facilitate easier and faster communication with its customers anywhere and at any time throughout the world through the app. The service, considers several aspects of privacy, security and transparency, wherein WhatsApp files can be shared, providing an easy way for customers to privately and securely reach Gulf Bank representatives handled by the Community Engagement team.

This will allow different ways for customers to contact Gulf Bank service representatives, to make inquiries without an active card. No personal or confidential information will be displayed and the platform will serve as a reliable tool both domestically and when travelling abroad.

Ahmed Al Ameer, Assistant General Manager for External Communications at Gulf Bank commented: “As a modern organization, Gulf Bank is constantly looking to evolve to better serve our customers, especially using modern technology, to facilitate ease in our customers’ experience and expand the company’s footprint in the fast-evolving smart financial solutions landscape. This service comes as one of many in providing an on-the-go convenience social banking services to make general banking solutions more accessible and seamless.”

Apart from being able to communicate about general inquiries with a bank representative via WhatsApp, the most widely-used chat application in Kuwait, the new engagement system offers an array of additional benefits. The service will be available 24/7, including during official bank holidays from anywhere in the world.

Customers facing transaction issues will be able to communicate using our WhatsApp service. Customers will not always have to physically go to a branch to inquire about various products, such as loans and credit cards and representatives will be able to share branch locations through GPS providing customers with exact locations allowing them to go to the nearest bank for convenience when needed.

To find out more about Gulf Bank’s latest engagement system launch, or any of its products and services, customers can visit the Bank’s bilingual website at www.e-gulfbank.com, call the Customer Contact Center on 1805805, or visit one of Gulf Bank’s 58 branches for assistance and guidance.

 

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