Forgot your password?



Back to login

Ethiopian Airlines Group awarded 4 Star Ranking by SKYTRAX
November 16, 2017, 1:12 pm
Share/Bookmark

Africa’s largest airline group, Ethiopian Airlines, is pleased to announce that it has been awarded SKYTRAX 4 Star certification at a special ceremony held in London on 8 November, 2017.

SKYTRAX, the most prestigious international air transport standards and quality rating organization, operates certified airline rating, a global airline standards ranking program. Ratings are determined through direct and professional auditing and analysis of quality of service standards.

While receiving the certificate, Group CEO Ethiopian Airlines, Tewolde GebreMariam, remarked, “The 4 Star recognition by SKYTRAX is a significant milestone in the long history of Ethiopian Airlines. As a customer focused airline, it is extremely gratifying that our hard work to ensure high level of customer satisfaction at all times through a consistent delivery of global standard product and superior level of service has borne fruit.

4 Star Airline certification is one of the overarching goals and a critical successor factor of our 15 years strategic roadmap, Vision 2025. Although we have been receiving many prestigious awards from all corners of the world for our superior customer services on the ground and in the air, this rating certifies the global standards of our products and service delivery through professional audits. I wish to thank all the hardworking 12,000+ members of the Ethiopian family for this great success. 

At the same time, this prestigious rating reminds us all that SKYTRAX 4-Star Rating is a great honor and also a great responsibility to always meet the high expectations of our esteemed customers.”

In similar news, Ethiopian Airlines is pleased to announce that it has won Airline of the Year Award, for the sixth consecutive year in a row, by the African Airlines Association (AFRAA) during its 49th Annual General Assembly held on 13 November in Kigali.

The AFRAA annual awards recognize excellence in service delivery, innovation and competitiveness in airlines, individuals and service providers in the African aviation industry.

Busera Awel, CCO and Henok Teferra, VP Strategic Planning and Alliances while receiving the award

Ethiopian Airlines has been chosen for its remarkable performance revealed through its exceptional profitability for the financial year ended June 2016, exemplary cooperation with other African carriers, cargo development in the continent, and significant expansion of its route network helping to connect Africa together and with the rest of the world.

Group CEO Ethiopian Airlines, Mr. Tewolde GebreMariam said, “As a truly indigenous and home-grown Pan-African airline owned, managed and operated by Africans, we are highly honored to receive this recognition by fellow sisterly airlines in the continent for the 6th consecutive year. I would like to thank AFRAA and sisterly airlines in the continent for recognizing our efforts in nurturing cooperation with other sisterly African Airlines and in availing efficient passenger and cargo networks within, to and from the continent, while registering sound financial performance and record profit in 2016.

Africa is at the heart of our 15 year fast, profitable and sustainable growth strategic roadmap, Vision 2025. Already seven years into this strategy, we have surpassed all our goals in passenger number, cargo uplift, fleet size, revenue, profitability and customer service with our recent 4 Star airline recognition by SKYTRAX, the premier customer service rating organization in our industry. We currently serve 55 African cities, the largest network in the continent, connecting them with each other and to more than 100 international destinations in Europe, the Middle East, Asia and the Americas using state of the art aircraft offering superior on-board aircraft such as the B787s and A350s.

Air transport is an essential and critical public service and a key enabler for socio economic development and integration in our continent. African governments should create more conducive environment for the airline industry in the continent so that African carriers are enabled to play their rightful role in ensuring the flow of investments, trade and tourism to the continent.”

Ethiopian Airlines is a multi-award winning airline and has previously received SKYTRAX World Airline Award for Best Airline Staff in Africa, two times and earlier in 2017 Ethiopian received SKYTRAX World Airline Award for Best Airline in Africa.
About Ethiopian

Ethiopian Airlines (Ethiopian) is the fastest growing Airline in Africa. In its seven decades of operation, Ethiopian has become one of the continent’s leading carriers, unrivalled in efficiency and operational success.

Ethiopian commands the lion’s share of the pan-African passenger and cargo network operating the youngest and most modern fleet to more than 90 international destinations across five continents. Ethiopian fleet includes ultra-modern and environmentally friendly aircraft such as Airbus A350, Boeing 787, Boeing 777-300ER, Boeing 777-200LR, Boeing 777-200 Freighter, Bombardier Q-400 double cabin with an average fleet age of five years. In fact, Ethiopian is the first airline in Africa to own and operate these aircraft.

Ethiopian is currently implementing a 15-year strategic plan called Vision 2025 that will see it become the leading aviation group in Africa with seven business centers: Ethiopian Domestic and Regional Airline; Ethiopian International Passenger Airline; Ethiopian Cargo; Ethiopian MRO; Ethiopian Aviation Academy; Ethiopian In-flight Catering Services; and Ethiopian Ground Service. Ethiopian is a multi-award winning airline registering an average growth of 25% in the past seven years.

 

Share your views
CAPTCHA
 

"It is hard to fail, but it is worse never to have tried to succeed."

"Envy comes from wanting something that isn't yours. But grief comes from losing something you've already had."

Photo Gallery